SHIPPING
1) Courier Delivery Time
|
Region |
Standard |
Fast |
Express |
|
USA |
6-10 Days |
6-8 Days |
3-5 Days |
|
Europe |
6-10 Days |
6-8 Days |
3-5 Days |
|
Canada |
6-10 Days |
6-8 Days |
3-7 Days |
|
Australia |
6-10 Days |
6-8 Days |
3-7 Days |
|
New Zealand |
6-10 Days |
6-8 Days |
3-7 Days |
| Japan |
6-10 Days |
6-8 Days |
3-7 Days |
| Asia |
8-12 Days |
6-10 Days |
5-8 Days |
|
Others |
10-15 Days |
8-12 Days |
5-8 Days |
*Time is counted by the working days.
*FREE Standard Shipping on orders over $50.
2) Order Processing Time
General items: We generally process to ship these orders within 1-3 business days. Orders placed during weekends or on holidays will process on the next consecutive business day. If the item you ordered is out of stock, we will notify you of the best available option through email.
Handmade items: To ensure each handmade product's quality and the materials' freshness, we reserve up to 2 weeks for every artisan.
* All Express orders will be prioritized for production, which usually only takes 1-3 working days before shipping.
* Please note: due to the global COVID-19 pandemic, high shipping demand, shortage of workforces, and stringent customs policy and procedures, the actual parcel arrival time is deemed to vary(sometimes shorter than estimates). The majority part of the logistic chain is out of our control. We recommend tracking your shipments and contacting your local couriers for updates with our provided tracking code. Alternatively, if you are worried and unsure, you are welcome to contact us to enquire about the shipment status on your behalf.
RETURN
1) Please check if the product is damaged after receiving the package.
2) If the product packaging is not damaged, we can provide a fast return and refund service. For specifically related matters, please get in touch with us at service@poplooves.com.